Every one probably was in a situation where the purchase of new shoes in the end does not bring joy. After trying on it to praise sellers, I miss many important points - the convenience of the pads, the quality of the product, or just some boot turns out to be close. Disappointment, as a rule, overtakes at home when money is paid and it seems that nothing can be done. However, it is not necessary to despair - the law on the side of buyers!
1
If for any reason after the purchase you decided to pass the shoes back to the store, you need to discard the feeling of a false shame and try to do it as quickly as possible. After all, according to the Law of the Russian Federation "On the protection of consumer rights" You have a limited period - 14 days. You must return money or make replacements to another product. The most important thing is when refund:
having in the hands of purchased shoes of the proper type;
shopping campaign;
warranty check (in the case of marriage detection);
passport;
invest in a 14-day term.
2
Before returning to start, make sure that the shoes are clean, because The seller may also according to Law Refuse you because of the non-unique type of product. In addition, the pair of returned shoes should be nonsense. If the shoes are returned due to marriage, then the buyer has the right goods of inadequate quality in accordance with the legislation to pass during the biennium. Therefore, the appearance of the shoes can become non-ideal in the process of wearing, but the store is obliged to return to you for her money if the manufacturer's marriage is proved. If the seller is ready to immediately go for concessions and marriage is obvious - the refund is carried out within a 10-day term.
3
If defective / proper quality shoes Seller refuses to accept the period specified by the legislation, be sure to refer to the manual of the shoe center. Many of the shops, especially large and solid, appreciate their reputation, so they go towards customers quite often. If nevertheless, when returning the shoes, an unreasonable refusal was received, write a written claim in two copies, on one, be sure to demand a mark of its adoption. The presence of a claim will facilitate further proceedings. A complaint is drawn up in arbitrary form in the name of the store director indicating all the nuances and its requirements. Do not forget to refer to the relevant articles of the law.
Next step - contact consumer Protection Service. To do this, pre-prepare a written appeal of the above sample and attach the necessary documents. It may be necessary to prove the improper quality of shoes by examination. If its warranty period does not expire - the expertise pays the seller, otherwise an independent assessment is personal investments. In the future, if you recognize your truth, all costs will be reimbursed by the seller. The result of the examination can also be appealed in court. When the examination is on hand, go back to the seller and hand it together with the claim. IMPORTANT: Do not forget to indicate in the application the amount of compensation for your expenses. The most recent stage can be the appeal of the buyer to court. However, to such radical measures, the situation reaches extremely rarely. Tip: Take yourself a rule to maintain all checkup checks and warranty coupons, in the future it will facilitate any proceedings relating to the purchased goods.
Knowledge of the law will help in many life situations. Therefore, if you decide to pass the shoes to the store, beware of persistence and confidence in your rights, and when it still fails to resolve the issue with refund yourself - contact a lawyer.
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