How to make a complaint about poor-quality goods

The judicial proceedings regarding the poor quality goods are always preceded by the complaint procedure for resolving the dispute. Therefore, it is important to learn how to make a complaint.

Before submitting a claim to the court, you should try to solve the dispute in the pretrial order. In this case, a competent compiled claim will help. The claim is the expression of dissatisfaction with the quality of the service provided, purchased goods, which helps solve various conflict situations. It can make every consumer if he believes that the service provided to him (purchased goods) is not qualitative.

The claim must be made in a polite arbitrary form. In the text, you should specify which a claim is presented. It must be submitted not to the seller who sold the low-quality goods (an employee who had a poor-quality service), but directly to an individual entrepreneur or legal entity (his head, usually represented by the Director General). In addition, it is recommended to clearly indicate who makes a claim: your last name, initials, contact telephone, actual address. This data is needed that the seller (manufacturer) can if necessary, can contact you to clarify some information.

The title should indicate that this is a claim (statement). In the text itself, it should be described where and when the goods were purchased (the service was provided). In addition, it is necessary to designate the main characteristics of the goods, the article, the name, size, serial number, model, etc. it is necessary to describe the presence (absence) of the warranty on the goods (service). After that, it is possible to specify in detail that it was in this product (service) that you feel what moral and moral suffering are in connection with its acquisition (if you want to change the product to a similar appropriate quality). If you are not satisfied with the quality of the goods in general, it is necessary to describe its shortcomings in detail.

Having posted its requirements, it is important to formulate them extremely clearly, while adhere to the current legislation of the Russian Federation. At the end of the claim, it should be described that you intend to do if the specified requirements are not voluntarily satisfied (that is, if the claim will be ignored by the person who is presented). By claim you need to put a date, signature.

All available originals of documents regarding this issue must be left from themselves, and to claim their copies. About what kind of documents you attach, should also be specified in the claim. It can be:

copy of the warranty coupon;
copy of cash (commodity) check;
a copy of the contract, the act, certificates, other documents that are relevant when considering this complaint.

A complaint follows an individual entrepreneur (or a representative of a legal entity to which it is presented) in the territory of its activities. The claim should be in two copies: one needs to be given to the legal entity, and the second to ask to assure (put a signature, date) of the representative of the company to whom you present the document. If the representative of the legal entity refuses to sign and accept the claim, it can be sent by registered mail with a notice of delivery by mail. In this case, it is important to keep the check, which confirms the payment of the registered letter.

7. On our site you can download an example of a completed claimAs well as blanks of claims of various content:

If your claim is ignored and you will not receive an answer to the deadline established by law (or get a refusal to meet your requirements), feel free to contact the court to protect your legitimate consumer rights.