Claim for the refund of poor quality goods

Bought a new technique, but did she quickly come into disrepair? It is not necessary to worry if the thing was purchased in the corporate store complete with the official warranty. After all, by law, you have the right to exchange a purchase or get money back. Let's figure it out in more detail how to make a claim for the refund of the poor-quality goods.

1

Buyer rights

The procedure for returning the purchase and his documentary support is regulated Law of the Russian Federation "On Consumer Protection" (ZozPP). According to st. eighteen this regulatory document when the goods fails are detected you have the right on the:

• his replacement;
• repair of goods or its components;
• good discount;
• getting your money back.

2

Conditions for refund

If you have acquired a thing, but she for any reason does not suit you, according to the law, you have the right to return it within 14 days to the seller ( st. 25 ZozPP). This rule applies to the acquisition of poor quality and absolutely new, the working goods. Sometimes the client understands that the thing he "doesn't like" when he already found himself in the walls of his home. In any case, in order to return the purchase, with yourself need have:

• passport documents;
• warranty with check;
• product itself (along with packaging, seal, leba or other store marking).

Moreover, if you, for example, lost a commercial check, according to the law, the seller has no right to refuse to refuse, because In the store, as a rule, its second instance is saved.

3

Registration of complaints

If the oral appeal to the seller does not help achieve the desired result, you need to move on to compile a claim. This type of document, as a rule, increases the chances of returning in a short period of 2-3 times. An exception to the rules can only be a product from the list " technically difficult"- For such a purchase, it is difficult to return money, and in some cases it is even impossible.

So, if you have found a significant disadvantage in their product, which directly affects the quality of its operation, it is necessary to write in claim 3 copies - for himself, the seller and the independent company (in the case of examination). When making the document is important not to miss the following nuances:

1. The "cap" enter data about the store where you purchased the thing - the trade name, address, contact phone number. Just below list the information about yourself - name, registration address, telephone number.
2. The document must be strictly called a "claim" rather than complaints, petitions, etc.
3. In the text describe the essence of the problem. And this story has to be a detailed listing all the product parameters and conditions of the transaction carried out. Be sure to include:
   • name brand, as well as the main characteristics of the item purchased;
   • date of purchase;
   • description of the defect with the consequences of the further operation of the goods.
4. If necessary, you can ask for an independent examination of the purchase with a detailed report: the date, place and time of its implementation.
5. In the final part of the document sets out the conditions - would like you to return the money to carry out repair or exchange for a new product. Do not forget to sign and date.

To claim compulsorily attach a copy of the receipt, warranty card and other supporting documents.

Presenting a paper seller, ask to put his signature and the date of admission to his copy.

Download now:

• The list of technically sophisticated products;
• A sample of the claim for a refund of technically sophisticated products;
• Filled specimen claims for the return of technically sophisticated products;
• A sample of the claim on termination of the contract of sale of goods;
• The completed sample to terminate the contract of sale of goods;
• A sample of the claim in the absence of the guarantee card;
• 
  A sample of the claim when you return the goods for 15 days from date of purchase;
• A sample of the claim for a refund of the goods of good quality.

4

Protection of their rights

If for some reason you refuse to return the goods or do not accept the drafting of claims, you have the right to conduct an independent assessment of their own. In this case, if the truth will remain at your side, turn into the document as a separate item reimbursement for expert examination.

Alternatively, contact the Society of Consumer Protection. In this complaint, you can pass in person at the hands of an employee of the court, or send it remotely - through official site service. To do this, go to link and fill presented form claim.

Download from us on the portal:

• Sample claim for the court when returning low-quality goods;
• Filled with a sample of the claim in court when returning low-quality goods;
• Sample Complaints in Consumer Rights Protection.

By law, the solution to the problem may take from 3 to 30 calendar days. If you have received an unsatisfactory answer to the compiled claim form, you can safely contact the court and defend your interests there.