How to open the dispute to aliexpress

By shopping on the Internet, we are all somewhat risks. Despite the fact that there are all the characteristics of the goods and his photograph, in reality it can be somewhat different. It happens that the products ordered with aliexpressdoes not always respond to the declared quality, does not correspond to the size or did not come at all after a certain time. In such cases, it is necessary to contact the seller of goods, it is best to do this through a dispute function on the site.

The dispute or the dispute can be open five days after you received from the seller a message that the order is sent. In what cases is advisable to the dispute:

Usually, along with the sending message, the track number is sent, for tracking it. If no numbers or it does not "move" on all possible checks, you can open a dispute or wait, even at least a week.
In the event that the parcel did not come to the deadlines declared by the provider (15-90 days), you can contact the seller, and if he assures you that everything is fine and the parcel is about to come, ask him to increase the time protection time in the opposite Case Open the dispute.
The goods have come a bad quality that does not correspond to the description.

First you need to undergo authorization on website. We enter, using the ID number or email address, or through the buttons of social networks.

Select the "My Aliexpress"And inside it, click on" My Orders ".

All orders made by you will open. In the description, each order is the active "Open Dispute" button. Click on this button near that order to which you have any complaints.

A window will open in which all the details of this order will be described, and there will be another link to open a dispute. Click "Open Spore".

In the window that appears, answer the proposed questions:

Whether an order was received.
Whether you sent it back.
Whether you want a full refund or only partial.
Cause of the dispute (choose one of the proposed list).
Details. Describe those items for which you are not satisfied with this order.
Attachments. Often, during arbitration, evidence is needed why the goods turned out to be poor quality. Such evidence can be detailed photos of goods, video, screenshots of product description by the seller and more.

After the dispute is open, you should answer the seller if you are satisfied with the proposal, do not hurry to cancel the dispute. Wait for the actual return of money or exchange of goods and only then close the dispute. It will be difficult to renew it again, because the closure of the dispute is the fact that you are satisfied with the order and all issues have been resolved. If the answer from the seller is not received in 15 days, it retracted to the claim. But you can and do not wait for this time, but to transfer it to the claim yourself 3 days after the opening. To do this, click on the "Excellency Spore" button in detail to the order.

For seven days you need to provide more complete evidence about your claim. If this is not done, the claim will decide not in your favor. Aliexpress It insists that it is necessary to wait for the seller's response, to solve all the questions personally with him, and resort to claims in extreme cases.

Return of money is carried out in the same way as the order was paid, within 7-10 days.

Disputes and complaints are always unpleasant, but in some cases they are simply inevitable. Take care of patience and confidently send all the proof of your right. In the case of a proven guilt of the seller, money will be remembered for you.