How to open a dispute to aliexpress

Reasons for the emergence of controversial issues on the site Aliexpress There may be a great set. Each buyer aliexpress.com It will take information on how to open the dispute. The playground is large, there is a place for fraudsters, the dispute may arise due to the disturbed delivery time, marriage, farce major or other circumstances.

Prior to the beginning of the dispute, it is better to try to achieve agreement with the seller and peaceful way to dying the conflict. To communicate with the seller, use the Send Shape by clicking View Details in the list of orders opposite products. You can open the dispute on the product only if you have not confirmed its receipt.

Collect as much information as possible that product Does not meet your requirements: Make photos, videos with defective goods. If the product did not come, naturally no evidence is required.

Lay out the necessary product from your list and click Open Dispute (Open Dispute), after what necessary enter additional information. The dispute opens on the sixth day of sending an order.

Is it obtained? Well no.

If product It was received, then the following clarifying questions will go:

Size, material, functionality, color differs from the claimed;
Unsatisfactory quality of goods;
Does not work;
Product fake;
The order was sent by another delivery service than was specified;
Delivered empty parcel;
The incorrect amount of goods is smaller than was ordered and paid;
Came damaged products.

If the goods have not been received, then you must specify the reason:

The transport company returned the parcel back to the sender;
The order is still on the way;
Parcel holds at customs;
There is no order-number, no tracking data;
The goods are delivered in a different address.

After filling out the current causes of the questionnaire, the amount of compensation is selected:

Partial refund, specifying the amount of reimbursement - Partial Refund-Amount Request;
Full refund of translated funds - Full Refund.

If the parcel was delivered to the addressee, it should be noted whether you want to return the resulting productseller. Return of the order is drawn up for the means of the sender.

Count "Write the essence of the claim" with all the details of the complaint, you need to fill in English by attaching confirming information: screenshots, photos, video. After full of the questionnaire, confirm the entry by pressing Submit to start a new timer time allotted to the response to the seller. Sellers mainly after opening the disputes become more kind and open to communication. Open the dispute ali One can only once, then this process will become more confusing and stretched.

The dispute remains open for a week, and if you have not settled the dispute, you can translate it into category of claims. For consideration, the claim is allocated for 15 days. Now in the dispute comes 3 participants - a representative Aliexpresswhich thoroughly studies the arguments of both sides. The unlocked dispute after the allotted 15 days independently goes to the category of claims. In a state of claim, the order is freezed by the administration Aliexpress Even for up to 60 days.

It is recommended to open a dispute a few days before the end of the delivery time, since Aliexpress This question is located on the side of the store and expects the seller will return the money, or the buyer will still wait for the parcel. In the case when the track number issued is incorrect and nowhere is traced by the buyer, you can open the dispute by 15-20 days after the shipment of goods.

So, how to open the dispute with the seller, fill out the necessary graphs, negotiate, now it is clear, it is known what to wait. It remains to act and, of course, remember that every controversial case is individual.