Millions of people around the world turn to the services of popular online stores. First of all, we are talking about Chinese sites that offer various products at competitive prices. The leader among such stores is Aliexpress.. Every day, users ordered goods there for millions of dollars. Sometimes we are talking about simple baubles, which may never bring any sense, and sometimes purchases on this site turn out to be more than expensive. Often residents of the CIS are bought on Aliexpress. Smartphones whose cost ranges from $ 100 and higher.
Unfortunately, a big problem is delivery of orders. Often, people complain that the parcel did not come even after several months later. In such a situation, inexperienced "shoppers" simply do not know what to do next. However, there are several options from such situations.
Did not send the parcel with Aliexpress
If we are talking about sufficiently cheap parcels, then they are lost much more often. The thing is that it is difficult for such departures or even impossible to track. Seller by Aliexpress. It can provide the track number of the parcel, but it can only act on the territory of the sender country, that is, only in China. Accordingly, when the parcel moves through the territory of the recipient country, it will not be possible to find out its location.
Sometimes there are parcels that can boast full tracking from the sender and to the recipient. Accordingly, it can always be found in which it is just a place that the product is lost, and after that, to make some conclusions.
Often, when the parcel does not come, it simply can not be traced. It happens so that the seller is obliged to give the track number of the goods, but at the specified track is absolutely nothing. Or it happens that the tracking is available only in Chinese, so understand what it says, is not possible. In such a situation it is absolutely impossible to establish where it is sending. For more information, please contact the seller directly, and in personal messages it can indicate approximately how much you need to wait before posting will go to the nearest police post. It applies only to those vendors who have a lot of buyers. Accordingly, there is enough information to make any conclusions.
Refund if you do not come with sending Aliekspress
Obviously, what is most important in situations where the package does not come - it is an opportunity to return the money Aliekspress. Therefore, you should consider the main options for how to do it.
- First of all, you need to pay attention to the time of delivery of parcels to destinations. He stated on the product page. In the case before the end of this period, there were only a couple of days, you need to open a dispute. This option allows hassle-free to directly contact the site administrator, and those analyzing the situation should return the funds. Most often, if a person does not want to cheat, refund happening any time soon.
- In some situations, the sellers of the goods themselves communicate with customers, to clarify the situation a bit. Most often, they offer the purchaser to extend the protection of the goods. This period is necessary in order to the buyer the goods were in full protection until it is delivered. Accordingly, it is possible to extend protection for a short time, because we can not exclude small delays in mail systems. But at the same time should be monitored closely to ensure that the term has not expired suddenly. Such situations, unfortunately, there are many, as the protection of goods during the extension does not last very long. In this scenario, it turns out that if the goods and after the extension has not arrived, open debate on the return of the money. It will contact the seller and finds out all the details of the situation.
- Sometimes you can resolve a small conflict, associated with the lack of delivery of the goods, by contacting the seller directly. Often, people who sell goods on Aliexpress., kindly answer any questions and give recommendations. Some even after completing the order wish good luck and send a small instruction for receiving goods. Of course, there are also those who are completely indifferent to buyers, but otherwise you can write a corresponding letter to the seller, which should indicate that in the absence of the arrival of the goods, I will be forced to open a dispute. Such events are extremely negative about the seller's business, as one negative feedback can significantly affect further success. Accordingly, the seller can fully refund all the damage itself, and everyone will remain satisfied.
Obviously, the most important thing for orders in online stores is to regularly monitor the situation associated with obtaining goods. This is especially true in the case of Aliexpress.Where the buyer pays in advance the goods, and is also forced to navigate the timing of the order protection.
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