Aliexpress is a platform that connects sellers and buyers. In case of problems with the provider or need to contact the site representatives to clarify the questions of interest, you can contact the site administration.
If you have not received a long-awaited parcel in the timer allotted, the time or product came in an unsatisfactory state, then open the dispute without delay. Already three days after its discovery, it will be possible to send a solution to the issue for consideration by the site administration. Start an escalation of the dispute in the event that the seller does not respond to your messages or you cannot come to a constructive solution of the resulting problem.
- buyer@aliexpress.com. (on general issues);
- support@aliexpress.com. (on general issues);
- complaint@aliexpress.com. (on complaints and claims);
- dispute@aliexpress.com. (on disputes and disputes);
- security@aliexpress.com. (on security issues).
You need to write messages in English. If you have problems with this, then use the Russian-English translator.
All solutions that are accepted by the Aliexpress administration are final.
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It wrote paid in china! The system does not allow display all the necessary information!
the argument ended July 7th money still did not receive anyone who answered why
The whole team of resolving disputes on Ali is a solid deception! No one is responsible for any quality of goods. You can send a broken product and say it later to send it, knowing that it will be very expensive to send back to the seller. Also, often simply close the dispute in favor of the seller without dismantling in anything!
amazing people. Buy for a penny and are surprised by poor quality. This is the Chinese, the Chinese quality everyone knows (there is not talking about the production of famous brands), and the deception for them is generally considered the norm of behavior.
Good afternoon! My account in Aliexpress was blocked because of the allegedly non-compliance with the rules of the site. I wrote to the technical support of the site that there is no function in the application for a mobile phone to ask the seller to extend the buyer's order protection time, so I used only the function of opening a dispute on the goods, which comes to the end of the protection time, but which So not received by the recipient. For this and blocked, without warning. Well, here I do not argue that I did not know about it, I do not relieve me from responsibility. BUT!!! There were still many orders on my account, which I still did not come, and some of them comes to the end of the defense period, and I have already requested sellers to extend this period several times, but for 3 months I am waiting for orders, they are not received and received will be It is unlikely (in my practice - or they were not sent them, or they lost on the road). I can not contact the sellers directly, since my blocked account does not give me such a right. Connected on this issue with technical support - a robot that answered me that he was very sorry, but I can't open a dispute in the fact that my account was blocked, they will try to help (just did not explain what exactly) was already 4 days, but There is no solution. How to do in such cases ??? That is, it turns out that because of the lack of discharge of the mobile application by the developers of Aliexpress, I now carry a loss - losing money and the goods ??? How to do ??? If you fail to find solutions - I will apply to the court.
Advise - where exactly can you contact this site asking for help? Or not to spend time at this time and immediately contact the court? thanks in advance
Hello, I did the wrong order 500213016059846 and immediately click to cancel the order. I paid $ 47.9, and just returned to me only 15.9 USD. Why????????
Seller Meni Having wrote a shchoe shop, the goods are not visiting, not returning a penny. Shah Robiti in such situzії ???
i accidentally canceled my order how to return money? The dispute does not open
i Elena accidentally canceled his order how to return money
hello made the order paid cheese and the phone Česi seems to go and the phone did not even have contacted the seller, he replied that next week would send it a week did not send it to want to open a dispute
hello! Made an order for a video player for cars. Got a box with bars and crumpled paper !!! opened the dispute. Thank you thank you aliexpress. The dispute was decided in my favor! Yesterday we made a final decision, and today after lunch, they listed the entire amount. THANKS A LOT!!!!!!!
refused the goods how to return money for three weeks
Good afternoon. I ordered the Aukey PA-U35 charger with Aliexpress. I received the goods, the unpacking of which was shot on the video. Charging turned out to be faulty, i.e. it corresponded to the stated characteristics, instead of 5 volts squeezed 3 volts. Made the necessary photos, opened a dispute to the refund, attached a photo and video. The seller did not answer. The decision was accepted by the Aliexpress service. The decision was the following: Return of goods and money. Send back to China - it is expensive and inappropriate. A few days later the dispute was closed, and the seller got my money, and I stayed with a poor-quality charger. Approached the support service, promised to help, and all the ends of it did not help me. I did not wait for my money. That sad opinion remains on my heart about the Aliexpress store. My order number: №: 502887465027803
Support service - Screws who promise to assist, but in fact they do nothing, moreover, after my re-appeal, I discovered that I was blocked! By contacting the third time in the online chat, again assured that everything is possible, but everything remained in words. I will no longer buy from them, there is no desire to register again, knowing that help in disputes will not wait. Zakaz No.: 503415103745345
At the end of April of this year, you have been banned for two of my friends and me. I and one disputes were solved in our favor last year, and there was no controversy at all. The reasons for the bans are not reported, although we wrote about it. Below I bring my last message to them. - "Hello! My account you banned for anything after more than 10 years of my cooperation with you, and I had a diamond status according to you! On your unjust unjust charges, I can only say goodbye! But I never broke anything unlike some of your cheater sellers! And finally, I will say the following - you are not one online store in the world, many other very good large trading platforms, where I appreciate me as a bona fide buyer! I wish only one thing - so that you are accepted as well as you with me! " So think whether it is worth buying on Ali, but I now have 5 orders there.
i am on Alley from 12 years old and me banyat the second time as soon as I achieve a platinum level. The trade rules did not violate. Explain the supposedly I violated the rules for the protection of the buyer. Maramus. No evidence is presented. With the last blocking lost money as the goods did not come and could not open the dispute. Now the same is not completed orders. Do not solve the problem. Some idiots are sitting in the support service. How to punish Alliexpres.?
Blocked under the pretext "detected suspicious activity", lost already paid goods that did not receive.
Do not restore access. TERRIBLE!!!
While the purchase is small (up to $ 10) from these guys, you can achieve something. Demonstrate politeness and decency. But the devil pulled the fur coat from an artificial mink for 10.0 thousand rubles. And started! The fur coat was short-sleeved and longer than necessary. To wear needed to redo. The platform adopted claims, but demanded to return the goods within five days. The seller of course knew that she sends nonliques. Well, that he will stop not accepting a return under any contrived pretext. In a result, no money, no goods, even defective. Attempt to appeal to support service - empty lesson. They assure you that you are very understood, but in the end they explain that the Commission on Disputes is valid for its rules and no one decree them. The result is clear - the money from the seller, and we have a fur coat, unsuitable for sock without alteration and additional costs. So with these crooks you can entertain small orders, when it is not a pity possible loss. But with expensive orders it is better not to try. You will sleep calmer. Zhokh - he and China in China, although sometimes sang songs about the Chinese brothers.