Sometimes insurmountable situations on the site arise Aliexpresswhen you just need to contact the administration or seller Aliexpess.com.. Perhaps the dispute is closed in your favor, but the money is not returned, do not know where to seek support. Then this article is for you.
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Support Center Aliexpress Located through this link. Here you can find typical questions that will help clarify the current situation. If the solution was not found, then contact the administration through the help center. It should be noted whether it was useful or not.
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Chat with the operator aliexpress You can click on the Internet Service button (clause 2). Questions on payment are considered here.
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Online chat. Here it is necessary to wait for your turn and chat in the chat. In the course of live communication, you can also attach a photo, record chatting chat. Such communication is most productive, as sometimes months have to wait for the delivery of goods or an answer in case of claim. With the help of an online chat, the further course of the problem may be resolved rather, you may be prompted to prompt a plan for further action in a particular situation. However, it is necessary to communicate, stubbornly achieving response and solutions to different leading issues.
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The question of interest can be found or ask on the site forum. Also on page Support services You can contact online around the clock with EVA - a virtual robot agent. To connect with the operator, select the question you are interested in. If the help of a virtual online consultant helped, at the bottom of the window there is such a question "How to Get Live Help?", Which will allow to chat with a living person.
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How to contact the seller through the site aliexpess.com.. There are several ways to communicate with the seller. The first is a connection through the site. To do this, go to the product page, already purchased or such that you want only to purchase, click the "Send Message" key or on a small yellow envelope opposite these goods. If the seller is online, he can answer immediately to your questions. If it is not on the network, it means that will answer later, but may also ignore your appeal at all. If desired, the answer can come to an electronic box. Also on the seller you can file a complaint.
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Typical questions about the product from the seller:
The second way is to go to the Message Center in your personal account. You can easily get into your messages through the message center. aliexpress. Message length up to 3000 characters.
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If the network is online, the image next to the name is highlighted in yellow, the chat is available if the owner means gray productsnow there is no online and it is impossible to communicate with it through chat at a minute. When you hover in the name of the seller, "Chat with me" is displayed. Clicking in the name, you can communicate with the seller and receive specific answers to questions in real time.
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Another way to contact the seller is to write him an ordinary email. To do this, click "Contact now" or "Contact" when moving to specific order In the list of transactions.
So, all contact methods are described. aliexpress In case of different issues of issues. Feedback is very important, as it serves as an indicator of transparency of relationships and convenient, comfortable communication, solving current problems.
How to file a claim for the seller by order number 67311038123292, then asks for the shipment, it promises to send for free in general, the entire correspondence is saved I can confirm asked to close the dispute and now deception
Hello. Requerded Rear View Mirror Paid through Sberbank online. Doney removed from the card. But Aliexpress denies what they received money. I made a printout in Sberbank that August 02, 2016 was paid 1917.22 rubles. Aliexpress provided a copy with the seal. But the operator Firms AlExpress denies. What kind of firm ............ .. just no words. Divorce
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How to file a claim for the seller by order number 67311038123292, then asks for the shipment, it promises to send for free in general, the entire correspondence is saved I can confirm asked to close the dispute and now deception
Hello. Requerded Rear View Mirror Paid through Sberbank online. Doney removed from the card. But Aliexpress denies what they received money. I made a printout in Sberbank that August 02, 2016 was paid 1917.22 rubles. Aliexpress provided a copy with the seal. But the operator Firms AlExpress denies. What kind of firm ............ .. just no words. Divorce