Administration Aliexpress Makes everything possible to take into account the interests of visitors to the trading platform. For example, if the store's client remained unhappy with the quality of the acquired product, I found a marriage or the inconsistency of the characteristics of the goods declared in the description, he may in practice realize his right to return the goods. Our club will reveal you all the subtleties of sending low-quality products.
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Product Return Policy is regulated by the Unified System Rules. Aliexpress. Immediately after identifying the fact of obtaining defective goods, from which you decided to refuse, contact the seller. Briefly and clearly describe him in English the problem and the desired solution path.
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Supporting its reputation, suppliers with a high rating almost immediately answer the message. Some can offer various exchange options or refund. To come to mutual consent with such loyal owners of rating stores is always easy.
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The second category of sellers can ignore your numerous letters and pull the time, shrinking. Do not panic in this case. Remember that the team Aliexpress Always ready to make an intermediary between the buyer and the seller.
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To return the thing back to the Middle Kingdom, you need to open a dispute in your profile on the page of the ordered product. Suppose the words of your accompanying letter by attaching photos or video received. In no case do not get rid of checks and receipts, they may be needed to provide.
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Select Full Refund footnotes. Mark "Yes" (yes) in the "Do You Want to Ship The Goods Back" (you wish to return the goods back). Then wait for the seller's consent to the terms of the dispute. After receiving approval from the supplier, the terms of the dispute cannot be changed. The dispute form displays a detailed return address. If the store representative does not respond to the offer, then on the third day you will have the ability to click on the Escalate Dispute button (Dispute escalation). In this case, representatives of the site administration Aliexpress Perform mediators when considering the dispute.
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The system will be reserved 10 days on the introduction of the track number of the parcel. After adding it, the timer will turn on. To significantly reduce your costs, give up the airline parcel.
Remember that the seller will have the opportunity to open a counterpret. Therefore, we advise well to pack the returning goods and lead all negotiations correctly.
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i bought smart watches on my aliexpres. But it turned out that if I get a watch with a camera at the post office, I could be criminalized under Art. 138.1 to the Russian Federation. I did not know about it when buying. I do not want to get a clock. Can I replace them with a clock without a camera or return money?
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i bought smart watches on my aliexpres. But it turned out that if I get a watch with a camera at the post office, I could be criminalized under Art. 138.1 to the Russian Federation. I did not know about it when buying. I do not want to get a clock. Can I replace them with a clock without a camera or return money?