A variety of Chinese goods on a popular trading platform AliexpressSometimes it encourages us to spontaneous and not quite successful purchases. If the order was made by mistake or you found a more advantageous offer at the competing seller, the deal can be canceled by observing light terms and polite attitude towards the seller. But it is necessary to do it on time.
Cancellation of an aliexpress before payment
If you confirmed the purchase, but at that moment realized that it was not needed, you can just not pay it. After the time of waiting for payment (approximately 20 calendar days), the system will automatically cancel your application. You can also go to the section with active orders yourself and click the "Cancel Order" button opposite the unnecessary purchase.
An important point: The "Cancel Order" button appears automatically exactly 24 hours after checking the payment data. Up to this point, you will not be able to cancel your decision.
Cancellation of the order for Aliexpress after payment
Such an uncomfortable situation is also easily solved, the main thing is to have to negotiate with the realizer before sending your order.
How to return your tools:
- Log in to Aliexpress and open "My Orders".
- Find the item you need with the order and click on the button on the left "cancel the order".
- Next will pop up an additional window, where you will be offered to extend the processing of the order or request it to cancel. Press the "Request Cancellation" button you need.
- After you have to choose the reason for your failure from the proposed list.
- Now the seller will consider your request and will decide: to give funds or continue the design and shipment of the goods.
- After 5-20 days, funds will be listed on the card or Yandex money, depending on the payment method.
Cancellation of an aliexpress after receiving the goods
Unfortunately, not all sellers are characterized by honesty, and it happens that having received a long-awaited package, you only get disappointment: the characteristics do not match, the color is different, or in general, the goods are not working. What to do in such a situation? Require a refund with legal service Aliexpress - Dispute. Until the end of time to appeal the purchase (the term is individual for each order), you must go into the Disputes & Refunds branch. There must be a claim to the seller or complaint to the administration. If your arguments are weighty, that is, a good chance of returning the purchase.
In order to avoid such embarrassing situations as the cancellation of the order, carefully learn all the terms of purchase and a description of the goods, and if you doubt something, contact the seller in the online mode through the menu "Start a conversation" or email a message.
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