Huge shopping area Aliexpress It became very popular and comes daily thousands of orders. Here you can buy goods for every taste that attracts buyers in many points planet. Do not confuse those who want to purchase goods from China and unexpected situations during shipment: the parcel can be lost on the way, to be stolen or not sent by the seller. In this case, you can open the dispute - the impact method and the way to return the paid funds.
What is important to know, opening the dispute?
Buyers - newcomers on Aliexpress Frequently allowed simple errors, thereby putting the refund of their funds paid for the order. If the parcel did not come on time, it is important to respond quickly to this situation.
When the delivery time of the parcel came out, "turn on" the buyer's protection timer. This measure was created so that he could open a dispute and get information, for what reason the parcel is delayed. When and this period expires, it comes another period equal to 15 days. At this time, the dispute is also active.
If the buyer missed the defense timer and did not open a dispute during this period, he can do it now. Cancel the dispute until the package is received or money is returned, it is impossible.
How to open a dispute on Aliexpress?
When the parcel did not come within the specified period, it comes to open a dispute. To do this, go to the official website Aliexpress And go to the "My Orders" tab. Now you should choose the "problem" order and right to click on the "open dispute".
After these user manipulations, the site will redirect to the order details. Here you can check the information again, as well as extend the timeout of the order in case the buyer wants to wait a little more product.
If you need to immediately open the dispute, then for this page there is a special button with the name of the same name.
In the event that the buyer missed the period of protection timer and is already making the manipulation already, then the "open dispute" button will be slightly lower than its usual location.
After that, you need to specify the cause of the shading:
- Select the expected solution - "Only Return Funds."
- Specify whether the goods were received - "No".
- Clarify what problem arose - "Problem with delivery", "the timer of protection expires, and the parcel is still on the way."
Now you should specify the full amount of the goods in the "return amount" field. If preferential coupons were used when ordering, then the amount still indicates complete. Administration site. Discount deductions automatically when to consider the application.
Separate attention should be paid to the "Detailed Information" tab. Here you need to describe your claim in English. Proposals should be simple, concise and extremely clear. This is necessary in order for the Chinese seller to use the translator, could understand the essence of the problem. Some symbols system does not miss, so you need to limit the minimum number symbol.
To prove your right point, you can attach documents - evidence. It can be a screen tracking screen, where it is clearly seen that the parcel is not yet delivered and not received.
At the end you need to not forget to click "Send".
What to do after opening a dispute?
When all the nuances were taken into account and manipulations, the user can see:
- what date the dispute was opened;
- date attraction of mediators Aliexpressif the buyer did not find a common language with the seller;
- the end time of the negotiations.
So that the initiator could determine whether the seller responded to the dispute, there is a special timer on the screen. It is automatically installed on 5 days and the reverse order is counting. If during this time the seller did not respond to the situation, then the buyer immediately wins the dispute and money returned to him in full.
Most often, sellers react to buyer's offers:
- Agree with the conditions, then the process of returning funds begins.
- Offer their conditions, describing them in detail.
The buyer is not obliged to agree to new conditions. If they are unfavorable, he can attract mediators from the site, and ask for help to resolve the conflict. Then the administration will impartially consider the dispute and take its final verdict.
When the seller agrees with the conditions or help solve the dispute administrators, it closes. The buyer can see in the "My Orders" tab "Spore closed" and "Return Stages".
At the bottom of the screen there is a "story of the dispute". If you click on it, a page will open with all the details of the return of funds. They must be listed within two weeks. If this does not happen, then the buyer should be addressed to the technical support of the site.
Thoughtful to the smallest procedures for returning funds allows buyers not to worry about receiving their goods. Administrators Aliexpress Worried about your image and try to regulate any disputes and conflicts as quickly and profitable for the buyer.
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