How to return household appliances to the store

By law, the buyer of home appliances has 14 days to return the goods purchased. However, this involves a lot of nuances, and return such products may not be so easy. We will understand, given the specifics of how to find an honorable way out of the situation when you return home appliances to the store.

So, if you come home and "testing the" purchase, it turns out that the washing machine is too loud or noisy vacuum cleaner does not fit the decor of the apartment, the first - check out the legal framework. Knowing your consumer rights and make it easier to purchase some of the nuances return process. Indeed, Russian law "On Protection of Consumer Rights" It takes the side of the buyers. 25 article ZOZPP states that the product of good quality can be taken back within 14 days, without even explaining the reason for the return, get money for it, or to make an exchange. When you return you must:

be in possession of the goods should the species, which is not used;
preserve intact seals, labels, packaging machinery manufacturer;
freight and warranty receipt of purchase;
the passport;

Important: the loss of a customer receipt may not be the cause of failure, because the seller has a second instance of it.

If the equipment performs its purpose (machine - washes and irons - irons), but with minor imperfections, causing discomfort to the user, it can be returned to the store within 14 days only if it is new or in the absence of it in the list of technically sophisticated products. Such goods can not be returned and exchanged. To do this, after the detection of small defects in this period:

follow to the store;
provide the defective item;
hand claim the seller, requiring a signature on the second copy.

If the defect is visible to the naked eye, but the seller immediately made concessions, the money you are obliged to compensate according to st. 22 ZOZPPfor 10 days. Seller has the right to refuse to return, only to prove that the equipment is free from defects or they have appeared because of the buyer, appraised. You have the right to be present at the time of its implementation.

But if those purchasing the goods turned out list of technically complexThen return it will not be easy. And without good reasons (if you just lose one's attraction) - is virtually impossible. The situation is aggravated by the fact nuance that some household products can not be tested with the purchase. When including appliances, it becomes clear that their work does not suit you - the goods are automatically beushnye. To such appliances have always discharged warranty check, underlining its technical complexity. In the case where a complex technique has minor flaws, provides only free warranty repairs. If the technically complex product does not fulfill its purpose, then according to st. 18 ZOZPP you can return it for a period specified in the warranty card, upon termination of the contract of sale or non-compliance with deadlines for the correction of defects in goods.

For this:

contact the store;
present techniques defective;
present Act an independent examination (if the store refuses to hold its value);
write and hand the seller a claim.

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If the seller, citing various reasons, refuses to allow you to return the goods, examination, or you disagree with its results, an independent evaluation. If its result will be the proof of your innocence - it might help convince the seller not to bring the case to court. In that case, give him a re-claim and expert opinion. Tip: re-application is required to add an item on the compensation of your expenses for the independent evaluation of the product. If the shop manual, even in this case, refuses to return the money - refer to the above claim in service Consumer ProtectionAnd then filed a claim in the court of the place of residence.

The statement of claim in court You can download here.

An example of a completed claim to court we have.

Knowledge of the law will help to deal with the return of any home appliance. And if its own legal luggage has been supported by confidence in their rights and purposefulness - the result will be achieved in the shortest possible time.

Comments leave a comment

sveta 02/25/2016 at 1:51.

All on the shelves, thanks. I will not take my hair clipper back and it turned out to be uncomfortable.

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Elena 06/29/2016 at 12:36.

The same story. Dear microwave samsung oven with a grill - very heats up and after cooking on the grill it is necessary to wash everything, because how neither cool? All the splashes fall on the heating device and inside the microwave, naturally, everything dries down, while it works, naturally wait for it to cool down and start scolding ... you have to do not use it time to wash .. and so I wanted.

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Peter 12/07/2016 at 19:35

Good day, I, in St. Petersburg, helped return household appliances in the federation of lawyers.

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Alexei 27/04/2017 at 17:23

The article is not what, because Not taken into account a list of non-food goods of proper quality, not subject to return or exchange for similar goods of other sizes, forms, dimensions, shapes, colors or configuration. Actually on this list, BT vendors may refuse to return almost any electricity product.

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