Proposals to buy equipment is very much now. Especially popular with consumers are used online shopping. There it is possible to purchase goods cheaper than in real, and more and more choice. However, Internet portal clients sometimes face occasions when the defective goods come. The first thing that comes to mind is: "I was deceived." But it should not be dramatized what is happening, since legislation protects customer rights. Let's learn all the subtleties of the techniques on the example of the Eldorado store.
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Eldorado is a large chain of stores in different cities, for the convenience of consumers was created trade portal With the same name. So, you are not lucky: the technique you purchased was faulty. Before you go to the sellers, prepare in advance, read your rights, In order to correctly defend your point of view.
From the practice it turned out that the implementers with great reluctance are taking spoiled goods backwards. In most cases, free repairs are offered in services. Therefore, the client before the conversation with the store employees should also contact specialists, those will consult you how to behave with sellers. After all, cases are different.
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If you did not fit the technique, but it is in perfect order. You have the right to return it for ten days. When breakdown return is allowed Before the expiration of the warranty on the goods. The subject must be properly operated, no external damage is allowed. The implementer is entitled not to accept trade with visible damage. It is important to know that in the absence of a check on the technique, the seller has no reason to refuse the technique.
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For the convenience of servicing their buyers, Eldorado has increased the delivery time of faulty goods up to 30 days. The client should be referred to either in the outlet or in shop online, or in paragraph, where the technique was taken. Take your passport with you, check, faulty item in packaging and documentation for it. Explain your problem to employees. They externally appreciate your acquisition, and you ask them to return a blank. Blue handle write a claim correctly, and in two copies (one you will have).
If your subject weighs more than five kilograms, then the seller is obliged for shipping. However, not immediately - for bringing the store at the beginning, you first pay, and then consider this amount in the claim. With the reluctance of Eldorado employees fix your complaint, contact Rospotrebnadzor. Expect a cash payment for the goods will have to be from ten to forty-five days, depending on how much time will leave for the examination.
Only thanks to the knowledge of their rights, the buyer will be able to give marriage to the store. Some quarrels do not solve the problem. In difficult situations, do not retreat, contact directly to lawyers. In court we will decide, and the merchant will not be able to refuse to pay for goods with a defect.
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