Picking up your child kindergarten, we always listen to reviews of other parents, and also pre-study the condition of the building, walking site, etc. However, not everyone pays attention to such important factors as the competence of the staff and the level of their accreditation. Often due to the lack of these parameters, conflict situations arise with the administration right up to the change of kindergarten. If you find that your child's right is somehow inflated by the institutions of the institution, you can write a complaint. Let's consider in detail how to make it right.
Preparation for writing a complaint
According to 2 tbsp. The law "On the procedure for considering the appeal of citizens of the Russian Federation" All individuals and legal entities have the full right to written and oral appeals in the form of a statement or complaint. Before making an official letter to the appropriate instance, it is necessary to deal with the problem. Talk to the child about this, check with other children, as well as their parents. Perhaps the problem is massive, and in this case you can make a collective complaint. Of course, it is best to have specific arguments and facts - for example, writing words of personnel on a voice recorder or video of a hidden camera. Such material will significantly speed up the process of consideration of your question.
Ways of solving conflict
At the next stage, try to talk to your own teacher or head of kindergarten. Here the cause of the occurrence of conflict is already playing. If you are complaining of personnel negligence or improper conditions for staying children - you need to go directly to the administration of the institution. When it comes to corruption, extortion of money or refusal to provide its services - not to do without state structures. In this case, you need to prepare a written complaint with a detailed description of the situation. Actual information on this may be found on the official site Rosobrnadzor.
Rules of paperwork
As such a clear structure in the compilation of such an appeal. The main thing is that it fully reflects the meaning of the problem and was supported by significant evidence. When making a written complaint to kindergarten stick next rule:
- In the "Cap" document, specify the full name and address of the organization where you send a request. It is best to contact a specific person, for example, the head of the city administration, the Minister of Health, etc. You can generally send it to several instances at the same time.
- Describe your problem in detail, pointing to specific facts and arguments. Also, do not forget to attach the auxiliary documents (photos, video, excerpts from the legislative acts of the Russian Federation, etc.).
- In conclusion, offer your own solution to the situation. For example, it may be a warning, departing staff or his dismissal. It is important to be objective and restrained in your desires. However, this does not mean that this is the method of "punishment" will be chosen by the appropriate authority.
Do not forget to sign a document, as well as leave personal contacts for feedback.
Download right now:
Sample Complaints for a kindergarten;- A filled sample complaints about refusal to provide a place in kindergarten for a child;
- Filled sample complaints for a pediatrician pediatrician;
- Sample action complaint (or inaction) Personnel of kindergarten;
- Filled sample claim in court complaint about kindergarten;
- Sample application to the prosecutor's office for kindergarten.
Methods for transferring a complaint
It is possible to send a complaint in several ways: by registered letter with notification, by e-mail or personally transfer the employee of the relevant instance. In addition, there is an alternative application for submission of an application - through site of the Ministry of Education and Science of the Russian Federation. To do this, go to the menu "Connection", paragraph "Leave an electronic circulation" and fill out the proposed form of the document.
The terms of consideration of the complaint depends on the complexity of the issue. As determines st. 10 of the Law of the Russian Federation "On the procedure for considering the appeal of citizens"The state authorities and local government are obliged to provide information on the progress of the declared problem within 15 days. If the response of the instance does not suit you, you are entitled to go to court.
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