Recently, the termination of the contract with Rostelecom becomes a difficult procedure due to the company's own conditions when canceled the contract. This article will consider in detail how to terminate the contract in cases of disconnecting the Internet, television, as well as telephone communication in different life situations.
What documents are needed to terminate the contract with Rostelecom
By default, you need a small set of documents, they include:
- The contract itself.
- Personality document.
- In some cases, the act of reception - equipment transmission.
- Equipment from this act.
- Certificate of ownership of the apartment and its photocopy.
And, of course, a personal appearance in the office of Rostelecom, with whom the contract was concluded. If everything is clear with the first two points of the list: they are mandatory and without them cannot be terminated, then the remaining items must be stated separately.
The act of transferring equipment is made separately by the employees of Rostelecom when connecting you a service or another if the company gives you any device. For example, it may be a router or an ordinary adapter that you even forgot. All of them are listed in the list of this act. When terminating the contract, you need to return all devices back company Rostelecom or pay for their full cost.
Carefully look at your act of transmission, if it says "buying - the sale of equipment", then you will have to pay a part or the entire cost of the device, namely:
- the method of "delaying payment" - payment of full cost
- the method of "installment payment" - payment of the remaining cost of the device.
The certificate of ownership of the apartment is not established in the official list of documents for termination on the company's website, however, users who have passed this procedure assure that this will speed up the process several times.
Having collected this package, you can contact the office and fill in a special statement either, to do it right at home, thereby reducing the stay in Rostelecom. Print your blank by formatting it as follows.
All surnames and rooms of Rostelecom affiliates recognize the hotline of your city. Specify your passport details, surname, name, patronymic, contract number, as well as the details of the company, which are indicated in it. Date and signature are mandatory.
You can download the form of a form from the official site Rostelecom, or write independently in any text editor.
If you have collected everything you need and came to the appointed hours, then there should be no problems, however, in the case when you do not have one of these documents, the procedure is complicated.
How to terminate the contract with Rostelecom if the contract is lost
In this case, call the company's office and tell about your problem, namely, the loss of your copy of the contract. This issue will be resolved quickly, as employees can find it in the database by the user's passport number and print a new copy of your contract.
How to terminate the contract with Rostelecom if the contract is not concluded for you
Termination of the contract occurs with the personal participation of both parties. This means that a person whose name is inscribed in the contract, he must come to the company's office on the termination procedure. If, for some reason he cannot do this, then you need a power of attorney, certified by the notary by this person.
Then you will need a copy of the passport of the face, the power of attorney in your name, your passport. The remaining documents remain unchanged from the first paragraph of this instruction.
Please note that all debt will have to repay you, and not to this person, so take care in advance so that there are no debts in the account, and Equipment Rostelecom was paid.
Nuances Termination of the contract with Rostelecom
Most often, when connecting the Internet and home television, the company itself provides a video commander and TV console or router and some adapters. Of course, all of the devices are not free - they are provided in installments for a certain period. Practice shows that this is usually a period of 36 months. During this period, the cost of equipment is fully extinguished. If you terminate the contract before the specified in the act of transfer period, the residual value of the company you will repay their funds.
Also, termination is impossible if you have not paid all debts according to your account. Pay for them in advance.
Communication services will cease to act in ten days, after submitting an application to the company's office.
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