Almost every user of mobile phones came across an unpleasant situation: money from a personal account disappear without any visible reasons. Sometimes the amounts are so insignificant that you do not notice their loss, and sometimes the speed of the balance of the balance is so lightning, that you do not have time to replenish it. Find out the reasons and measures to prevent such situations, you can in the next article.
Why can you take money from the phone?
Unpleasant fact - the detection of money taken from the phone takes place at the most inopportune moment when you need to make a particularly important call. To find out - why money disappeared from the balance, you need to determine the reason:
- you have connected a tariff option or service with a subscription fee. Sometimes communication operators propose to connect a free option within the time promotion. When the term is coming out, money for the service is charged in full;
- your room is connected to any paid subscription. You may not even notice the moment of connection, most of the subscriptions are created for fraudulent purposes and the active Internet surfing helps them in this. In some mobile networks, fraudulent subscriptions are very easily cling to telephone accounts. About how to avoid this can be read below ;
- some tariffs, with free calls within the network, have a limited number of minutes. With frequent prolonged conversations, it is quite realistic to go beyond the limits of the limit, in these moments the operator, it is quite logical, will remove the money from your number;
- your fare provides a subscription fee, which is written off in the monthly mode. This incident may occur if you inattentively studied your tariff plan when connected.
How to find out the reasons for writing off the money from the phone?
The surest way to learn about write-offs is a call to the contact center. Each operator has its own help number:
- MTS - 0890;
- MegaFon - 0500;
- Beeline - 0611;
- Tele2 - 611.
The contact center specialist will need to identify you, for do you prepare your passport or remember the code word (it is usually fixed in the service contract on the SIM card).
Can't get through to the contact center? You can learn about write-offs in the personal office of the mobile operator. First check for paid options and services, after which make sure that there are no subscriptions in the "My Subscriptions" section.
You can in your account you can refuse unnecessary services to you and order free details of the cost of the number.
Sometimes the write-off of large amounts occurs due to sending expensive SMS messages abroad or in neighboring regions. This is due to the incorrectly selected tariff plan. In the relevant section of the Personal Cabinet, you can choose and change the tariff for more profitable.
If you know for sure that the write-off of money happened during the day, you can use a short number to quickly detail the costs. Each operators have this number yours, for example, if you are registered with the MTS network, dial * 152 # call. Fast Beeline Detail is checked by number * 122 #. Megaphone users will be able to learn about the last 10 write-offs using a short command * 512 #.
Of course, no one forbids contacting specialists directly to the operator's office. Competent experts are obliged to provide you with detailed advice and help solve the problem.
How to protect yourself from unnecessary writing off money from the phone
Of course, it's unpleasant to detect a negative balance on your phone. But, as we see, detect the cause and stop the "incomprehensible" write-offs are not at all difficult. To protect yourself from repeating situations, it is worth it to be careful when connecting additional options and keep the cost of communication under control.
When using the mobile Internet, try to visit only proven sites. Try not to enter your phone number anywhere, often behind these tricks scammers hide paid subscriptions to content.
Special attention is paid to the settings of your own smartphone. In some, by default, it is necessary to send SMS messages like "I am busy", "I at the meeting" in response to missed calls.
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