A visit to a city or country is invariably accompanied by the purchase of a travel ticket. An exception is except trips on personal or leased transport. Modern technologies allow many products and services to order via the Internet. Travel tickets for one or another type of transport - ground or air - can also be purchased remotely.
However, how to be if your plans changed and you need to change the electronic ticket? Is it possible to produce this operation and what features of this procedure should be aware of? If the passenger needs to change the direction or the date of the trip, it must pass the previously acquired ticket and arrange a new ticket.
Exchange bus electronic coupon
Returning a travel coupon through the site is the most convenient and "transparent" method. Do not forget to return the bus ticket no later than 15 minutes before the departure of the latter.
- Go to the site through which the coupon was purchased.
- You select "Return ticket" or click the corresponding icon next to the ticket.
- Next, fill and send an application for the return of the travel coupon. After that, a new section appears in which you track the return status.
- Acquire a new ticket.
The return of funds is made within 1-5 days for the same details from which the ticket was made, including the QIWI electronic wallet. Do not forget that the calculation of the amount of reimbursement is not made from the final figure on the ticket, but from the tariff for this transportation. Additional payments (incl. Collection of bus station, payment for pre-sale tickets) is not subject to return.
Exchange of railway electronic coupon
If the need to exchange travel documents of the bus message does not occur as often, then with railway talons the situation is reverse. You can exchange a ticket both directly at the station (at the checkout) and on the website exercising the implementation of travel coupons. In the first case, it is necessary to present a document-identity document specified in the coupon, as well as to inform the number of the latter. When exchanging a travel document via the Internet, it is necessary:
- Go to "Personal Account".
- Open the "My Orders" section.
- Click the request status request.
- Choose a refund.
Course:
- Exchange (renewal) of the ticket - Paid service.
- Additional fees and payments are not reimbursed.
- The travel pass cannot be reissued to another person. The so-called exchange involves setting a ticket to free sale and return funds to the passenger.
- In the case of acquiring a coupling without a place (for, for example, children up to 5 years), the exchange procedure is also not provided.
- Within one place, it is impossible to exchange an adult coupon for children and vice versa.
- When exchanging the ticket restrictions on the choice of dates and the train messages are missing.
- If before leaving the passenger composition from the point of departure, it remains less than 1 hour, the return of the ticket is made only after filling in a special application-complaint (with the presence of electronic registration).
Exchange of electronic air ticket
Unified Ticket Rules for Aviation Messages does not exist. Each carrier company establishes its terms of cooperation with passengers, incl. Regarding the sale and exchange of coupons on the flight. Before making a ticket exchange, we recommend readingly familiar with them. If your ticket is possible and you wish to exchange, then:
- Go to the site through which the aircraft was paid. It may be a page of the carrier directly or an intermediary organization site.
- In the reservation section, find a form with information on your ticket. Intermediaries sites such a service does not always offer. If you cannot find your ticket on the site - contact the Organization's Technical Support Service (Contacts are listed on the ticket seller's tickets).
- In the form of the form, make the necessary adjustments (for example, change the departure date).
- Save information.
- In the overwhelming majority of cases, the carrier in the case of a ticket exchange provides a fine, so before renewing a travel document it will be necessary to pay it.
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