Quite often, users online banking and electronic wallets make erroneous payments, simply by entering the wrong details of the recipient. From this are not protected and people who use ATMs, as well as terminals for the translation of cash. You can withdraw the payment in such a situation, however, each case requires a separate approach.
How to withdraw payment via online banking
If you want to cancel the banking operation, then make it possible through online banking right at home or through the application on the phone. This is especially convenient when there is no time to go to the bank branch and write a statement. If you have any problems, you can contact a technical support specialist.
For example, take the service Sberbank Online. Log in and enter your username and password.
Each authorization in the bank occurs with a disposable code from SMS. Take the phone and wait for the message, then enter a special password in the field on the site. Click "Confirm".
Once on the main online banking page, pay attention to the "Maps" section, here you can get quick access to your operations and history on the "Operation" button. Also, this feature is available in the "Personal Menu" section on the link "Sberbank Operations Operations" link.
This page displays all transactions during the existence of a card or account. You just have to find the one you want to cancel, and check its status.
If the status is "executed" standing near the operation, the return is carried out through the support of the service, if the status "in work", then everything is much easier:
- Click on the status "In the work", after which the click "Cancel" appeared in the window.
For executed payments, you need to remember the document number and information in electronic printing.
After that, click on the message icon to immediately write in support, or call the Contact Center for the specified numbers. You need to explain the situation, name all the information about the payment and ask to cancel it. In some cases, when large sums are involved, you will have to visit the bank branch with a passport.
How to withdraw payment in the bank
If you made a mistake when you transfer to an ATM, a terminal or directly at the bank's office, then it is better to immediately approach a specialist and write an application for cancellation of the operation. You will need:
- Your passport;
- Check about the perfect operation if it is;
- The application you will be given to fill in place.
At the same time, you can choose: Return money, or immediately list them to loyal details.
How to withdraw payment in the electronic wallet
Electronic money is increasingly featured in the daily life of people, because it is quick and convenient, and also safely. Now you can make all payments from your comfortable wallet, without leaving your home.
If you have made an error in the electronic wallet, the abolition of the operation will be similar to the banking: you return the tools quickly if the operation is not yet completed, but when it has already done, you will have to contact the electronic check.
Log in your wallet. For example, you can take a popular service Kiwi.
Lay on the main page the History tab.
In the list of history, find the payment to be canceled. Click on it with the left mouse button.
If there is already a green tick near the payment, then you will not find the "Cancel" buttons. In this case, send yourself an electronic box check. To do this, click on the message icon at the bottom of the screen.
Enter the email address and click "Send".
Now go to your mail, check messages. Save the check on your computer.
On the Kiwi website, go to chapterYou select "Contact Qiwi Support" and describe your situation by attaching a check file.
Expect the response of the administration, as a rule, funds are returned within three days.
361
