If you have made a purchase in the App Store, but they did not want what you wanted, then you have a chance to return your funds. Please note that you have a "chance", and not "right", since in a licensing agreement with Apple policies you put a tick, and therefore could see the line that all transactions in the app Store are unbreakable and finite. The company immediately notified the users, but a small loophole remained, thanks to which you can reset the deal, return money and get rid of poor quality goods. Before this, carefully read this instruction and specify your request in support.
Because of what you can cancel the purchase in the App Store
Apple has formed several items for which you can contact support for reimbursement of funds. This concerns not only games and applications, but also all music, films, clips - everything that is in the App Store. Of course, if the complaint concerns the film, then the compensation is difficult, because you, most likely, have already looked at it.
Such reasons are provided by the company:
- You did not make this purchase. This clause refers to a purely technical and guarantees you a refund. If you once woke up in the morning and discovered the write-off of funds from your card, and opening the AppStore saw a purchase, then contact the return of funds right away. Such cases are very rare, and their number is reduced to zero, but they happen.
- I did not want to buy this application. Note, it is completely different. That is, you yourself made a deal, but later understood that they bought a completely wrong product. Such a reason can be attributed the same name of the applications, the same logo, description. You will be returned, if you really find the similarity between the acquired app and desired.
- The purchased file is not downloaded. Money is returned if the fault lies on the developer. If you yourself did not read the technical requirements, then your fault will not be returned.
- The purchased file was downloaded, but not reproduced or is not reproduced. Again, if the developer is guilty and the application works badly, then you will be returned to money. But if you yourself did not see the characteristics, then this is your fault. Here it is impossible to attribute purely subjective reasons, like the "game I didn't like", "I don't want to play it anymore." Only dry facts that indicate the problem in the development.
- The file opened, but its quality is bad. It is suitable for music, books, films and other multimedia. Of course, you can attribute to this reason. Here the chances are equal, since support may indicate that you needed to carefully read the comments for purchase.
There is another item "Own reason" in which we can describe your problem, which is not suitable for other items.
Algorithm Cancellation of the purchase in the App Store
Once you have decided on your reason, go to iTunes and follow the archive of your purchases.
- Click "Report a problem" near the purchase.
- You will have a small list with the reasons that was described in the first step of this article. Choose your.
- Now describe your problem in detail: how and why you bought a product, and also return. Remember that you have only one attempt to return and you will not suit the reasons "I did not want to buy, but the hand slipped" either "I didn't like it."
- Send a message and wait for support solutions. Usually the answer comes fast enough.
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