Almost every day, each person transfers some of its money to any organization or private person for the goods or services provided. If you are unhappy with the result of cooperation - obtaining poor-quality products or services or not at all - you have the right to demand the refund of spent money. There are also cases of transmission of money on receipt, when the debtor later refuses its obligations to pay a monetary loan. The best way to document your claims is to draw up a refund claim.
Rules for registration and submission of a refund claim
To compile a claim, an active appeal of specific terminology or legislative articles is required. There is enough competent and concise presentation of the situation in compliance with the business style of communication. Besides:
- Do not set out events too colorfully and emotionally.
- Compliance with the rules of spelling and punctuation is obligatory.
- The claim is made necessarily in 2 copies. If the document transmission is performed in person, then on the instance that remains from the applicant, an official receiving document is obliged to record the fact of receiving the document. So an authorized person must indicate its surname, held, the date of receipt of the claim and put its signature.
- The applicant may also send a complaint by mail - by registered letter with notification and investment describing.
- If you have documents confirming, for example, the fact of obtaining goods, its low quality (presence of deficiencies, marriage or non-compliance with the declared characteristics), the presence of warranty service, attach copies of these documents to the compiled claim. So your appeal will be even more argument. However, it is most often enough to have a copy of the payment of payment.
Claim for money refund - document structure
By making a claim for refund, follow the following document structure:
- In the upper corner of the sheet on the right side, you specify information about the Claims' addressee - the name of the enterprise, the name and position of the employee (in the duty case), in the name of which the claim is drawn up.
- After the applicant information is specified - FULL NAME, address of the accommodation and contact phone number.
- Specify the city of compiling a document and its date.
- Further (conditionally below the line) in the center Write the title - "Claim".
- Now it was the queue of presentation of all the circumstances of the proceedings: how and when the purchase was made (or transferred money to receipt, if it comes to loan and finance), in connection with which in which amount it is necessary to make a refund.
- Specify the timing and affordable (convenient) methods for obtaining an answer - by mail, fax or on an e-mail box.
- List the documents whose copies of which you attach to the claim - checks, acts, expert opinions, etc.
- The applicant puts his signature. The claim can be signed by the applicant's trustee. In this case, a copy of the power of attorney to the presentation of interest is attached to the claim.
Terms of consideration of a refund claim
At the legislative level, the term of consideration and response to the claim is established when contacting individuals, as well as in municipal and government agencies. So for the latter it is 30 days, while individuals are obliged to respond to the appeal within 10 days from the date of claim. It is so much time is to settle down (or the beginning of the settlement) of the conflict that has arisen.
If no reaction to the submitted claim followed and the problem situation is still not permitted, you may, depending on the specific situation, contact the Consumer Protection Department, Rospotrebnadzor or Court. At the same time, you can send a statement (or suit) both in some one body and in several institutions at the same time.
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